FaceTime video freezes but you can still hear the other person
FaceTime video freezing while audio works means your WiFi connection doesn't have enough bandwidth for video. Restart your phone and get closer to your router. This fixes it for most people. If you're on WiFi, switch to mobile data on your iPhone and call back to see if video works smoothly.
Video uses much more internet bandwidth than audio alone. When your WiFi is slow or weak, your phone drops the video frames to keep the audio connection clear. Which is why you can still hear but the video looks frozen. Three quick fixes are restarting your phone, moving closer to your router, and checking if mobile data works better than WiFi. If nothing changes the problem, something else on your network is using up the bandwidth.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Restarting the phone but not restarting the router. The router is almost always the real problem
- Assuming the other person's connection is bad when the problem is on your WiFi
- Not checking whether mobile data works better. This tells you if WiFi is the problem
Signs you need professional help
- Video freezes on both WiFi and mobile data even after restarting your phone. Video freezes even when you're next to the router and no other devices are using WiFi. You've tried all these steps and nothing has changed. Give us a call.
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