FaceTime video freezes but you can still hear the other person
A freezing FaceTime video while audio works fine means your connection is too slow or unstable for video but good enough for voice. Try moving closer to your WiFi router, or switch to mobile data if your WiFi is weak. If you're on WiFi and someone else in your home is streaming video or downloading files, ask them to stop for a moment. That's the problem.
FaceTime video and audio need different amounts of data. Audio needs very little, so it keeps working even on a shaky connection. Video needs much more data. If your connection is slow or shared with other devices, the video stops moving but your voice keeps going through. Fixing this means either improving your connection or freeing up bandwidth.
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Skip — I just want a technicianCommon mistakes to avoid
- Thinking the problem is with the other person's phone. If audio works fine and only video freezes, the problem is on your end
- Not checking if others are using the internet. If family members are streaming or downloading, that will freeze any video call on your phone
Signs you need professional help
- Video freezes even when you're standing right next to the router and no one else is online. Your internet speed is fast but FaceTime video still freezes. Give us a call and we can help.
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