iPhone screen not responding to taps
An unresponsive screen is a software glitch that a force restart can fix. If that doesn't work, it is a hardware problem that needs repair. Try the restart first — it works most of the time.
Your iPhone's touchscreen stops responding when the operating system freezes, when an app crashes the system, or when moisture gets inside. The first thing to do is always a force restart, which clears temporary memory problems and resets the touchscreen system. If the screen is cracked or if restarting doesn't help, you'll likely need hardware repair. But most of the time, an unresponsive screen is just a software glitch that goes away with a restart.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Doing a regular restart instead of a force restart — regular restart is too gentle and won't fix the problem
- Using the phone while it's wet — wait for it to dry completely
- Not letting the phone cool down long enough — give it at least 10 minutes
- Assuming the screen is broken when it's just a software glitch
Signs you need professional help
- The force restart didn't fix it and the screen is still completely unresponsive
- You see visible cracks, dents, or water damage
- Only a specific area of the screen is broken
- The screen works for a few minutes then stops responding again
- You can't unlock your phone to access anything
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.