App freezes or closes immediately when you open it
Force-quit the app by swiping it off in the App Switcher, then delete and reinstall it from the App Store. If it still crashes after reinstalling, the app can need an update or can not work on your iPhone model.
When a single app keeps freezing or crashing, the problem is with that app, not your iPhone. The app can have corrupted files, be incompatible with your iOS version, or just have a bug. Deleting and reinstalling gives it a fresh start. If it still crashes after that, the app can need updating or can require a feature your iPhone doesn't have.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming the whole iPhone is broken when it's just one app
- Not waiting for the app to fully reinstall before opening it
- Removing the app from the home screen instead of fully deleting it
- Turning off WiFi before the app finishes installing
Signs you need professional help
- The app still crashes after reinstalling
- Multiple apps are crashing and you've freed storage and restarted
- You're getting a specific error code you don't understand
- You're stuck on a login screen because you forgot your password
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.