Apple ID locked or can't sign in
Your account locked itself after multiple failed sign-in attempts — this is Apple's way of protecting you. You'll need to reset your password using a computer and check your identity. Most people get back in within 10 minutes.
When you enter your Apple ID password wrong several times in a row, Apple automatically locks your account as a safety measure — just like a bank freezing an account after unusual activity. You'll need to reset your password and prove it's really you before Apple unlocks it. The good news is it's a quick process that you can do from any computer.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Trying to sign in multiple times in quick succession — this makes the lock last longer, so wait a few hours between attempts
- Resetting your password on your iPhone instead of a computer — the locked iPhone won't let you finish the reset
- Not checking your spam folder for the password reset email — Apple's emails sometimes get filtered
Signs you need professional help
- You can't access the email or phone number linked to your Apple ID
- The password reset email never arrives after 10 minutes, even in spam folder
- You reset your password but it's still not working after 30 minutes
- You're getting a different error message that you don't understand
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.