What is ransomware and how do you protect yourself?
Ransomware is malicious software that locks your files and demands money to unlock them. It spreads through phishing emails, fake downloads, and suspicious links. You stop it by never opening attachments from people you don't know, not clicking links from unexpected emails, and keeping automatic backups of your important files.
Ransomware is software that a criminal installs on your computer to lock your files and demand money — hence the name 'ransom'. Once inside, it encrypts everything and shows a message saying you need to pay to get access back. It spreads mainly through phishing emails that look real, attachments from people you don't know, and links you click by accident. The best defence is not letting it in at all by being careful what you click, and having backups so you're never forced to pay.
No step-by-step guide available for this issue yet — book a technician directly.
Common mistakes to avoid
- Opening attachments from emails without checking who sent them — criminals spoof real company email addresses
- Thinking antivirus software prevents all attacks — it catches most, but your behaviour matters more
- Storing backups in the same place as your main files — ransomware locks those too
- Believing you should pay the ransom — most times you won't get your files back, and you fund criminals
Signs you need professional help
- Files are locked and you see a ransom demand — stop using the computer and contact a professional immediately
- You're not sure how to set up automatic backups properly
- You've opened an attachment you're unsure about and want to know if your computer is infected
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