How to spot a fake tech support phone call
Real tech support never cold-calls you. If someone calls claiming to be from Microsoft, Apple, or your bank and you didn't call them first, it's a scam. Hang up immediately and call the official support number from the company's website.
Scammers call pretending to be from tech companies or your bank. They sound convincing and create panic by saying something is wrong with your computer or account. They want you to give them remote access or your passwords so they can steal your information. Real companies never call you out of the blue asking for passwords or remote access.
No step-by-step guide available for this issue yet — book a technician directly.
Common mistakes to avoid
- Staying on the line to hear what they want — hanging up immediately is the safest choice
- Trusting the caller ID number — scammers can fake phone numbers to look official
- Assuming it's real because they know some information about you — scammers buy information from data breaches
Signs you need professional help
- You gave a scammer remote access to your computer — turn off the computer immediately and call CommandIT
- You gave passwords, credit card information, or personal information to a scammer — call your bank and change your passwords immediately
- You're not sure if a call is real — call the company's official number from your bill or their website
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