Cloud sync is not the same as a backup
Cloud sync mirrors your files in real time — if you delete a file, it's gone from everywhere within minutes. A backup keeps historical copies so you can restore deleted files. They're not the same thing.
Cloud services like OneDrive, Google Drive, Dropbox, and iCloud sync files across devices in real time. This is great for access and sharing, but it's not a backup. If you delete a file on your phone, it deletes from the cloud within seconds. Ransomware that encrypts your files spreads to the cloud the same way.
No step-by-step guide available for this issue yet — book a technician directly.
Common mistakes to avoid
- Deleting files from your computer thinking they're safely backed up in OneDrive — they're not, they delete from the cloud too
- Confusing iCloud Drive (sync) with iCloud Backup (actual backup)
Signs you need professional help
- You think ransomware encrypted both your files and your cloud backups
- You need help setting up Time Machine or File History with external drives
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