What is ransomware and how to protect yourself
Ransomware is malware that encrypts your files to lock you out, then demands money to decrypt them. Protect yourself by keeping offline backups, updating software, using antivirus, and not opening suspicious emails. If infected, disconnect and don't pay — restore from your offline backup.
Ransomware encrypts your files with strong encryption so you can't read them, then criminals demand money for the decryption key. It spreads through phishing emails, unpatched software, and malicious websites. Prevention is key because paying criminals funds more attacks. Having offline backups is your best protection — if your files get locked, you can restore them from before the attack.
No step-by-step guide available for this issue yet — book a technician directly.
Common mistakes to avoid
- Thinking antivirus alone stops ransomware — you need multiple layers of protection
- Waiting to set up backups until after you get ransomware — it's too late then
- Assuming cloud sync services like OneDrive protect you from ransomware — they don't, sync propagates encryption
Signs you need professional help
- You think your device is infected with ransomware
- You need help setting up offline backups
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.