Parental controls are blocking games that should be allowed
Parental control settings block content based on age ratings you've set. If a game is blocked, go to parental controls and adjust the age rating higher — this lets age-appropriate games through. If you don't know the PIN, you can reset it using your account credentials.
Parental controls protect children from content that's too mature. But sometimes they're set too strictly and block games that are fine. You can adjust the age rating limit to allow games you've approved. If you've forgotten the PIN, you can reset it using your account email and password — you don't need the old PIN.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Thinking the PIN is written down somewhere and spending time searching instead of using the 'Forgot PIN' option
- Raising the age rating too high and allowing content you don't actually want — only raise it enough to allow the specific game
- Not realizing that different games have different age ratings — check before allowing
Signs you need professional help
- You've reset the PIN but still can't change parental control settings
- The account is now locked after multiple PIN attempts
- You're the account owner but the system won't let you check your identity
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.