Game keeps crashing and kicking you back to the home screen
Make sure the game is fully updated. Restart your console completely — not sleep mode, full power off. Then clear the game's cache files.
Game crashes happen when the game is out of date, files are corrupted, storage is almost full, or the console is overheating. Updating, restarting, and clearing cache fix most cases.
Risk: Medium
⏱ 15-30 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Using sleep mode instead of full power off — sleep doesn't clear memory
- Assuming cache needs to be deleted without updating first
- Not checking storage space before troubleshooting other things
- Ignoring overheating as a cause
Signs you need professional help
- Crashes happen even after updating and restarting
- All games crash within minutes of starting
- Console is very hot at the same time crashes happen
- An error code appears when crashing
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.