Remote play not connecting to your console from another device
Remote play needs both devices on the same WiFi network and your console to be awake. Make sure your console is turned on and connected to the internet, then try again. If it still won't connect, restart both the console and the app.
Remote play streams your game from your console to another device over your home WiFi. If the console is asleep, offline, or on a different network, the app can't find it to connect. The most common fix is waking up your console and making sure both devices are on the same WiFi network.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Thinking remote play works when the console is in rest mode — it doesn't, you have to wake it up
- Connecting to a guest WiFi network instead of the main one
- Not realizing the app needs to be updated to the latest version
Signs you need professional help
- Both devices are on the same network, your console is on, and it still won't connect
- It connects but drops out every few seconds
- You see an error about firewall or port settings
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