You can't hear friends in party chat or game voice chat
Check that your microphone isn't muted in the party menu, the game has voice chat turned on, and your internet isn't dropping. Restart the party chat and try again — this fixes most voice issues.
When party chat connects but audio doesn't work, it's because the mic is muted somewhere, the game doesn't allow voice chat, or your internet connection isn't stable enough. Sometimes restarting the party fixes it.
Risk: Medium
⏱ 10-25 minutes
Intermediate
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not realizing the game has separate voice chat settings from the console party chat
- Thinking the headset is broken when it's just muted
- Not restarting the party after making changes — changes don't take effect until you rejoin
Signs you need professional help
- NAT Type is Strict and voice still doesn't work
- Internet speeds are good but voice keeps cutting out
- Headset seems physically broken or microphone doesn't respond
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.