NAT type strict, can't join online multiplayer games
Your router is not properly forwarding your game traffic, making your connection strict. This is fixable by opening a port on your router or enabling UPnP. Try UPnP first since it is automatic, and if that does not work we will open a port manually.
NAT type is how your router handles traffic from the internet to your console. Strict NAT means your router is blocking or limiting that traffic. This is in most cases a router setting that can be fixed without calling your internet provider. We will try turning on UPnP on your router first, which tells it to automatically open the right ports for gaming. If that does not work, we will manually open a port.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Enabling UPnP but not restarting the console afterward. the console needs to re-detect the open ports
- Port forwarding to the wrong IP address. make sure you are forwarding to your console's current local IP address
Signs you need professional help
- If you have enabled UPnP, manually port forwarded, and restarted your console but NAT is still strict, you may have a double-NAT situation or a router compatibility issue. Give us a call and we will check if there is a deeper network settings problem.
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.