Game downloads on your console are taking forever
The console's Wi-Fi signal is probably weak, or other devices are using up your bandwidth. Move the console closer to the router, check that other devices aren't streaming, and run a speed test to see what bandwidth you actually have.
Game downloads depend on how good your Wi-Fi signal is to the console, how much bandwidth other devices are using, and whether the game publisher's servers are busy. Weak Wi-Fi signal is the most common cause. The fix is moving the console closer or making sure no one is streaming while you download.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Thinking your console should download at the same speed your computer does — consoles have weaker Wi-Fi than computers
- Not realizing 5 GHz Wi-Fi doesn't reach as far as 2.4 GHz
- Blaming your internet when it's actually the Wi-Fi signal to the console
Signs you need professional help
- Speed test is good but downloads are still slow — the game publisher's servers can be busy
- Even with an ethernet cable the download is slow — your internet service can have an issue
Book a technician
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