Screen tearing or stuttering during gameplay on your console
Screen tearing and stuttering are caused by your TV and console not syncing their framerates. Restart your game or console first. If it continues, turn on VSync or Performance Mode in your game settings — most games have built-in fixes for this.
Screen tearing happens when your console draws frames faster or slower than your TV can display them, causing the screen to split. Stuttering happens when the frame rate drops and the game freezes for a moment. Most games have settings to fix this by matching the console's speed to your TV.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Turning Motion Smoothing on the TV thinking it helps — it actually makes stuttering worse
- Assuming the console is broken when really just the game settings need adjustment
- Not realizing that Performance Mode sacrifices graphics quality to stop stuttering
Signs you need professional help
- You've tried VSync, Performance Mode, and TV settings but tearing still happens
- All your games stutter constantly no matter what settings you change
- The HDMI cable looks damaged or the console won't show any picture
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