Screen goes black during gameplay but console is still on
Your HDMI cable is loose or failing. This is the most common cause. Check that the HDMI cable is firmly plugged into both the console and the TV. If it is already tight, try a different HDMI cable or a different HDMI port on the TV. A loose cable connection cuts the video signal while audio keeps playing.
When the screen goes black but the console keeps running, the problem is the connection between the console and the TV. A loose or damaged HDMI cable stops the video signal without affecting sound or power. We will check and tighten the cable, test different ports, and replace it if needed.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not pushing the HDMI cable in far enough to fully seat it. it needs to go in firmly until you feel resistance
- Thinking the console is broken when the cable or TV port is actually the problem
Signs you need professional help
- If the black screen continues even with a new HDMI cable and a different TV port, the console HDMI port might be failing internally. Give us a call and we will help you work with the manufacturer on a repair.
Book a technician
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Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.