Your console isn't showing up on the TV even though the HDMI cable is connected
Check that the TV is set to the right HDMI input, then try pushing the cable in fully at both ends. Restart both your console and TV — this fixes it for most people. If that doesn't work, test with a different HDMI cable.
Your console and TV aren't talking to each other even though they're physically connected. it's something simple — either the TV is looking at the wrong input, the cable isn't plugged in all the way, or you need to restart both devices. Sometimes it's a bad cable. We'll work through these one by one.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Picking the wrong HDMI input on the TV without checking which port the cable is actually in
- Just pressing the power button on the TV instead of unplugging it — you need a full power reset
- Forcing the cable in instead of pushing it gently until it seats
- Testing one cable on multiple devices without cleaning the connectors first
- Trying to fix software settings without checking the simple things first like the cable
Signs you need professional help
- Your console shows no picture on any TV you try — the video output can be broken
- All the HDMI ports on your TV are damaged or not responding
- You can't access your console's settings menu at all because there's no picture
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.