Your gaming headset mic isn't working in online games
Your microphone is probably muted. Check the physical mute button on your headset first. Then check the party chat menu and your console settings to make sure the microphone isn't muted there too.
Headset microphones stop working for three common reasons: the mic is muted on the headset itself, it's muted in the party chat menu, or the game doesn't have permission to use the microphone. You'll want to check all three places because each one can be muted independently.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Only checking the headset mute button and not the party menu mute — both need to be on for people to hear you
- Assuming the game is broken when you just haven't given it microphone permission yet
- Using a wireless headset with low batteries — low battery can cause the microphone to cut out
Signs you need professional help
- You've unmuted all three places and the microphone still doesn't work — the headset be broken
- The microphone works in some games but not others even though all are given permission — contact us to diagnose
- The microphone cuts out randomly during games — the headset have a loose connection or low battery
Book a technician
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Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.