Game audio keeps cutting out or crackling
it's a loose HDMI cable or the audio format isn't compatible with your TV. First, make sure the HDMI cable is plugged in firmly at both ends. If that doesn't work, change the audio output to PCM Stereo in your console settings.
Game audio cuts out for a few common reasons: the HDMI cable is loose or damaged, the console's audio format doesn't work with your TV, your wireless headset is too far away or experiencing interference, or the game itself is using too many sounds at once. The good news is you can fix this without replacing anything.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming the console is broken when the HDMI cable is just loose — always check the cable first
- Using an old HDMI cable instead of a newer one — old cables don't work well with modern audio formats
- Not moving the wireless headset away from the WiFi router — interference is very common
- Forgetting to charge the wireless headset battery
- Changing multiple settings at once and not knowing which one actually fixed it
Signs you need professional help
- Audio cuts out in all games within seconds of starting
- You've tried all steps and audio still cuts out regularly
- Console is very hot at the same time as audio cutting out
- Audio works on TV speakers but not on wireless headset after re-pairing
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.