Game audio coming through the TV instead of your headset
Your console is sending game audio to the TV and chat to the headset. This is a common default setting. Go to your console's audio settings and switch the audio output to your headset. This takes 30 seconds and fixes it for almost everyone.
Consoles have a setting that splits where audio goes. Sometimes on purpose to let you hear the game on the TV and chat on the headset, but other times by accident. The fix is simple: go to audio settings and tell the console to send all sound through the headset instead of the TV. Each console has a slightly different menu, but the option is always there.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Plugging the headset into the controller and expecting all game audio to come through. Controller ports only handle voice chat
- Changing the console setting but not realizing the game has its own audio output option that overrides it
- Thinking the headset is broken when it is actually just a setting that needs changing
Signs you need professional help
- You have changed the audio output setting to headset but game audio still comes through the TV, the console will not recognize the headset connection at all, or audio keeps reverting to the TV every time you turn the console back on.
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