Game you bought isn't showing in your library
The game is on your account but your console hasn't synced yet. Restart your console completely to refresh everything — this works for most people. If the game still doesn't show up, you have bought it on a different account that's set up on this console.
When you buy a game, it gets linked to your account but sometimes the console takes a moment to show it in your library. A full restart syncs everything between your console and the online service. If you're still not seeing it, the game can be tied to a different account on your console or there can be a licensing issue that needs a simple fix.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not restarting the console fully — just putting it to sleep doesn't refresh the library
- Checking the wrong account — the game can be on a different profile
- Assuming the purchase didn't go through when it just needs time to sync
Signs you need professional help
- The game still doesn't appear after a full restart and license refresh
- The store shows you own it but won't let you download it
- You see an error when trying to access the game
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.