Camera is offline after a power outage
The camera needs a fresh power cycle after the router has fully come back online. The issue is that the camera powered up before the router was ready. Unplug the camera for 10 seconds, plug it back in, and wait 3 minutes for it to reconnect.
During a power outage, the router and cameras all restart at the same time. The camera powers up before the router has finished booting and connecting to the internet. So it can't find the WiFi network yet. The fix is simple: wait for the router to finish starting, then restart the camera.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Power cycling the camera immediately when power comes back, before the router is ready
- Checking the app right away instead of waiting 2-3 minutes for the camera to fully boot
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