Your security camera keeps going offline because WiFi doesn't reach it
The camera is too far from the router or the signal can't reach it through walls. Move the router closer to the camera, or place the camera in a more central location in your home. If you can't move equipment, a WiFi range extender or a second router will give the camera a strong signal — this fixes it for most people.
WiFi signals weaken over distance and get blocked by walls, metal, and thick insulation. Your camera needs a strong signal to stay connected and send video back to you. The quickest fix is moving the router or camera to a more central location. If that's not possible, a WiFi extender acts like a relay to boost the signal to the camera's location.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Placing the camera far from the router to hide wires — the camera needs signal strength more than it needs to be hidden
- Thinking a weak signal will improve over time — it won't, but moving equipment will fix it immediately
- Assuming the router is in the best spot when it's actually in a corner or closet
Signs you need professional help
- You've moved the router and camera, and the signal is still weak and dropping
- An extender isn't helping — the distance can be too great or there's interference we need to diagnose
- The camera was working fine and suddenly started going offline with no changes to your WiFi setup
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.