Camera live view keeps freezing or buffering
Buffering happens when your internet connection is too slow to stream the video. Check your upload speed (you need at least 5 Mbps for 1080p), lower the camera's resolution, and close other apps that are using the internet.
Your camera is sending video data to your phone, but your internet connection can't keep up with how fast it's sending. This happens when your upload speed is too slow, your WiFi signal is weak, or something else on your network is using all the bandwidth. The fix is to reduce the video quality or improve your connection.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Increasing resolution thinking better quality will help. It actually makes buffering worse
- Not checking upload speed and assuming the camera is broken
- Turning off WiFi thinking it will help. It makes everything worse
Signs you need professional help
- If your upload speed is above 10 Mbps but buffering still happens, or if multiple cameras buffer at the same time, contact us.
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
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