Gaps in your camera playback timeline with missing footage
Your camera isn't recording properly — either the internet connection dropped, the camera lost power, or cloud storage is full. Check that the camera is powered on, connected to WiFi with a strong signal, and that your cloud subscription is active and not full.
Cameras need three things to save footage: power, a WiFi connection, and storage space. If any of those are missing, recordings stop and create gaps in the timeline. The internet connection is the most common culprit — if WiFi drops even for a few minutes, the camera can't upload. Check your internet first, then power and storage.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Only checking WiFi signal once and not realizing it drops at specific times
- Thinking the camera is broken when it's just the WiFi dropping connection
- Moving the camera away from the router to hide it, then wondering why recording gaps happen
Signs you need professional help
- Camera has power, WiFi is strong, storage is not full, but gaps still appear
- Gaps happen at the exact same time every single day — this is a scheduled cloud backup conflict
- Multiple cameras all have gaps at the same time — this is a network-wide issue
Book a technician
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Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.