Camera footage showing the wrong date or time
Your camera's internal clock lost its setting or wasn't synced correctly. Most cameras should auto-sync time from the internet, but if it didn't, go to Settings and look for Time, Date, or Timezone options. Make sure the timezone is set correctly for your location.
Cameras have a built-in clock that stamps the date and time on every video. If that clock is wrong, your security footage will show the wrong time. This happens when the camera loses power, the WiFi drops for a while, or the timezone setting is wrong. Fixing it means going into the camera's settings and making sure the time and timezone match your actual location.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Setting the timezone to a nearby big city instead of your actual timezone — use your real location
- Manually typing in the time instead of syncing from the internet — the internet option is more reliable
- Thinking the camera is broken when it just needs the timezone corrected
Signs you need professional help
- You've set the timezone correctly but time is still wrong
- The timestamp keeps resetting after you sync it
- Your camera doesn't have time sync options in the settings
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.