New IP camera won't connect to WiFi or the app during setup
New cameras fail to connect when your WiFi is 5GHz-only, the app lacks permissions, or the camera is too far from the router. Check your router broadcasts 2.4GHz, grant app permissions, and move the camera within 20 feet of the router.
IP camera setup has three steps: the camera broadcasts a temporary network, you send your WiFi password to it, and it joins your home network. Failures happen at each step for different reasons. The most common is 5GHz-only routers — most cameras need 2.4GHz to work.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Trying setup on 5GHz network thinking it will work
- Not granting the app WiFi or camera permissions
- Typing password instead of pasting it, introducing typos
- Moving camera away from router during setup
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