Your video doorbell doesn't ring when someone presses the button
The doorbell needs to be wired to your home's electrical system to ring the chime. If it's battery-powered and doesn't ring, the doorbell app can not be set up to send alerts, or the chime itself needs power. Start by checking the app settings to make sure notifications are turned on — this fixes it for most people.
Your video doorbell rings by sending a signal to your home's electrical chime or a wireless chime. If no sound comes through, the doorbell either isn't connected to power, the app notifications are off, or the chime has lost its connection. We'll walk through checking the power, app settings, and the chime itself to get it working.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Forgetting to turn on notifications in the app — the doorbell sends the signal but the app needs to be set to alert you
- Using an outlet that's controlled by a wall switch — the chime can be plugged in but the switch is off
- Assuming the chime is broken when the battery in the doorbell just needs charging
Signs you need professional help
- You've charged the battery, turned on app notifications, and the chime has power but it still won't ring
- The doorbell was working before and now nothing changed but it stopped ringing
- You see error messages in the app saying the doorbell is offline
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.