You think someone else has accessed your camera feed
Check who has access to your account right now and change your password straight away. Go to your app settings, look at all active sessions and shared devices, and remove anything you don't recognize. If you've shared the camera with someone, double-check they're the only extra person who has access.
Your camera connects to an account. If someone has your password or you've shared access with them, they can view and control it. The first thing to do is check who's currently logged in and remove anyone suspicious. Then change your password so that anyone who had your old password can't get back in.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Changing your password but not signing out all other sessions — the unauthorized person can still use the old password
- Forgetting that you shared the camera with a family member and blaming someone else for the access
- Not checking the shared users list before assuming your account has been hacked
Signs you need professional help
- You've changed your password and signed out all sessions, but you still see suspicious logins
- You see activity in your account that you can't explain even after reviewing all shared users
- You think your email account has also been compromised — your camera account is linked to it
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.