Camera went offline after a power outage and won't come back
Power cycle the camera (unplug for 30 seconds), make sure your WiFi router is fully booted, wait 2-3 minutes, then try viewing the camera. If still offline, re-add it to your WiFi network.
After power outages, cameras lose their WiFi connection and sometimes can't automatically reconnect. Restart both the router and camera, then manually reconnect the camera to WiFi. This takes 10 minutes.
Risk: Medium
⏱ 10-20 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not waiting long enough for camera to fully boot (needs 3-5 minutes)
- Not waiting for router to fully boot (needs 3 minutes)
- Trying to reconnect too quickly without letting router stabilize
- Wrong WiFi network or typo in password
Signs you need professional help
- Camera won't reconnect even after factory reset and resettings
- Camera power or hardware appears damaged
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.