Security camera went offline after a power outage
After a power outage, your camera just needs to reconnect to your WiFi. It forgot the connection. Unplug it for 30 seconds, plug it back in, and wait two minutes for it to restart. If the light on the camera stops blinking and goes solid, it's back online.
When the power cuts out, your camera loses power and forgets its WiFi connection. It's like your camera waking up and not remembering the WiFi password. Once power is restored, it tries to connect automatically but sometimes gets stuck. A hard restart. Unplugging and replugging it. Forces the camera to forget everything and start fresh, which almost always fixes it.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Only waiting a few seconds before plugging the camera back in. Give it a full 30 seconds
- Plugging the camera back in before the router has fully restarted. The router needs to be ready first
- Assuming the camera is broken when really it just needs a minute or two to reconnect
Signs you need professional help
- You've restarted the camera and waited five minutes, but it's still offline, or the camera's light won't turn on at all after you plug it in, or the power cable shows signs of damage from the power surge.
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