A shared user can't see the camera's live feed
The shared user either doesn't have permission to view live video, or they're using an old version of the app. Ask them to make sure they're invited as a viewer or higher, then ask them to update the app and restart it. That fixes it for almost everyone.
When you share a camera, you can give different permission levels — some users can only view recordings while others can see live video and control the camera. If the person can see the camera in their app but can't view the live feed, their permission level is set wrong or their app is out of date. Checking the permission you gave them and updating their app is the quickest fix.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Forgetting that you set their permission to a lower level than full access
- Asking them to restart the phone when they just need to update or restart the app
- Not realizing that an old app version won't work with newer camera features
Signs you need professional help
- The shared user has updated their app and has full permission, but still can't load live video
- Live video works for some cameras but not others, even though they have the same permission level
- The app keeps showing 'Insufficient permissions' error
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