Family member can't see my camera
Make sure they received and accepted the invitation email, and check that your camera is online in your own app. Those two things fix it for most people.
Camera sharing breaks down for three main reasons: the invitation didn't arrive, the person didn't accept it, or your camera is offline. Walk through checking the invitation, making sure it was accepted, and verifying your camera is online. Most sharing problems are fixed in under 10 minutes.
Risk: Low
⏱ 10-20 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Sending the invitation to the wrong email address without realizing it
- Assuming the person saw the email when it went to spam
- Sharing your own login instead of using the app's sharing feature (this is unsafe and doesn't work properly)
Signs you need professional help
- Invitation was sent and accepted but camera still shows offline after 1+ hours
- They can't accept the invitation because the email link is broken
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.