VoIP calls have echo or callers can't hear you
Echo is caused by the speaker volume being too high. Lower the volume on the phone or switch from speakerphone to the handset. If lowering volume doesn't fix it, the problem can be slow internet or network instability.
Echo happens when the speaker sound is picked up by the microphone and sent back to the caller. It's annoying but easy to fix by lowering the volume or using a headset. One-way audio (you can hear but they can't) is a network problem.
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Skip — I just want a technicianCommon mistakes to avoid
- Using speakerphone at full volume and wondering why the other person hears echo
- Thinking the VoIP provider is at fault when it's really the speaker volume
- Checking download speed instead of upload speed when diagnosing network problems
Signs you need professional help
- Echo persists even after lowering volume and switching to the handset One-way audio happens even on a network cable connection Multiple people report the same echo or one-way problems throughout the office
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