VoIP calls sound choppy, robotic, or keep cutting out
VoIP quality depends on your internet connection. Check your upload speed at speedtest.net — you need at least 5 Mbps. If the phone is on WiFi, plug it into the router with a network cable and the problem will disappear right away.
VoIP turns your voice into data and sends it over the internet. If your internet is slow, that data arrives late or in pieces — making your voice sound choppy or robotic. Connecting the phone with a network cable instead of WiFi fixes most problems. If that doesn't work, check if someone else is streaming video or downloading files.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Checking only download speed — upload speed matters more for your voice going out
- Running cloud backups during business hours when you should run them at night
- Using WiFi for the phone when a network cable would be faster and more stable
Signs you need professional help
- Internet speed is 10 Mbps upload or higher but calls still drop or sound choppy
- Phone is on a network cable and quality is still poor
- Multiple phones throughout the office all have quality problems
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.