An employee clicked a phishing email
Have them change their password immediately from a different computer. Scan their computer for malware. Report the email to IT.
Phishing emails are the #1 attack method. When someone clicks, the damage depends on what they did next. Most phishing clicks don't cause harm if handled fast.
Risk: High
⏱ 15-45 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Blaming the employee (causes them to hide future incidents)
- Not checking if other accounts use same password
- Skipping the malware scan
Signs you need professional help
- Malware detected on the computer
- Account shows unauthorized access
- Multiple staff members clicked same phishing email
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.