Your computer shows a ransom demand
DO NOT PAY. Unplug the computer from the network immediately. Call law enforcement.
Ransomware is a criminal attack that encrypts your files and demands money. Paying doesn't guarantee recovery and funds criminals. Isolation and professional help are the only options.
Risk: High
⏱ Hours to days depending on recovery options
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Clicking on ransom message (can install more malware)
- Trying to fix it yourself
- Paying the ransom hoping for recovery
- Restarting computers (spreads infection)
Signs you need professional help
- Immediately upon seeing ransom message
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.