Office printer pulling two sheets at once and jamming
Paper double-feed happens when the rubber feed rollers are dirty and can't grip just one sheet. Turn off the printer completely and wait 30 seconds, then open the paper tray and clean the gray rubber rollers inside with a dry cloth. If paper is stuck inside, open the jam access door and remove it.
Inside your printer are rubber rollers that grab one sheet of paper and feed it through. When they get dusty or dirty, they lose grip and grab two sheets. Sometimes this causes jams. Cleaning the rollers fixes the problem.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Leaving the paper tray full to the very top — overstuffing causes feeding problems
- Using old paper that's been sitting out and absorbed humidity — fresh paper solves half the problem
- Not cleaning the feed rollers regularly — maintenance prevents jams before they start
Signs you need professional help
- You've cleaned the rollers and tried fresh paper but it still double-feeds
- The jam access door is stuck or you can't open it to remove paper
- The printer makes a loud grinding noise during paper feed that doesn't stop
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.