Card reader won't process payments
Card reader problems are battery, internet, or connection issues. Check the battery, restart the reader and POS, and make sure internet is stable.
When card readers stop processing, your business loses money. The problem is : reader's battery is low or dead, internet dropped, reader lost connection to POS, or software is out of date.
Risk: High
⏱ 10-30 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming reader is broken when it just needs charging
- Restarting only one device instead of both
- Not waiting long enough for reader to fully boot
Signs you need professional help
- Troubleshooting doesn't restore payment processing
- Reader is physically damaged
- Payment processor shows account issues
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.