Office internet is slow for everyone at the same time
Office internet slow for everyone means it's a network problem, not individual computers. First, test the internet speed at speedtest.net right now. If upload and download are both below normal, call your internet provider. If speed is fine but things still feel slow, something else in the office is using up the bandwidth. Check if anyone is downloading large files, streaming video, or if a backup is running.
When everyone's internet is slow at the same time, it's either your internet connection from the provider is slow, or something in your office is using up all the bandwidth. A speed test tells you which one instantly. If the speed is good but everything still feels slow, look for what's using the bandwidth. Backups, downloads, or streaming. If the speed is bad, call your provider and ask them to check the line.
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Skip — I just want a technicianCommon mistakes to avoid
- Only testing speed on WiFi. WiFi is always slower than ethernet. Always test on ethernet for an accurate measure of your internet speed
- Assuming the problem is a slow laptop when everyone's internet is slow. The problem is the office network or internet connection, not individual computers
- Not checking for backups before calling the ISP. Cloud backups are the cause 60% of the time, and stopping them solves the problem instantly
- Restarting individual computers instead of restarting the router. Restart the router, not the computers
Signs you need professional help
- Speedtest.net shows your speed is 50% slower than what you're paying for. Call your ISP immediately, you've stopped all backups and downloads but it's still slow. Contact us to check the router and network equipment, or the slowness only happens at certain times of day and you can't find what's causing it. We can check logs and track what's using bandwidth.
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