All your internet is down and nothing works
When everything goes down at once, the problem is your router, your modem, or your internet provider. Check if your neighbors have internet. If they do, restart your modem and router.
A complete internet outage means email stops, payments stop, backups stop, and your whole business stops. The issue is either outside your building — your provider has an outage — or inside your office where the router or modem failed. Figure out which one first. If your phone works on mobile data, use it to check if the outage is widespread or just your office.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Only rebooting the router without also rebooting the modem
- Calling the ISP right away before checking local equipment
- Not waiting long enough after rebooting for the modem to reconnect
Signs you need professional help
- Internet still doesn't work after rebooting modem and router
- You have frequent outages multiple times per week
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.