SharePoint files not syncing to the desktop
SharePoint files sync through OneDrive on your computer. The most common problem is that the library isn't actually added to OneDrive sync yet. Go to SharePoint in your browser, find the library, and click Sync. Choose a folder on your computer where you want the files to go.
SharePoint lives in the cloud but works best when you sync the files to your computer using OneDrive. The files then sit in a folder you can see and edit offline, and OneDrive automatically uploads your changes back to SharePoint. If they're not syncing, the library either isn't added to OneDrive yet or something is blocking the sync. We'll find out which one and fix it.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Trying to open SharePoint files from the browser instead of syncing them. Sync puts them on your computer so you can edit offline
- Thinking you need to drag files from SharePoint to your computer. Use the Sync button instead, it sets up automatic syncing
- Deleting the sync folder from your computer because you thought it was a duplicate. This breaks the connection between your computer and SharePoint
Signs you need professional help
- If files still are not syncing after checking your permissions and account, give us a call and we will troubleshoot it.
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