SharePoint document library won't sync to your computer
Sync needs OneDrive to be running on your computer and you need to be signed in with your work account. Check if OneDrive is running in the taskbar (Windows) or menu bar (Mac). If it's not there, open OneDrive from your Start menu or Applications folder.
SharePoint document library sync works through OneDrive. OneDrive needs to be running on your computer, you need to be signed in with your work account, and you need permission to the library. If any of these are missing, sync won't work. Restart OneDrive and make sure you're signed into the right account, then try syncing again. Permission issues are the next most common cause.
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Skip — I just want a technicianCommon mistakes to avoid
- Opening OneDrive but not waiting for it to fully start before trying to sync. Wait for the icon to appear and stop showing as loading
- Thinking you're signed in with your work account when you're actually signed in with a personal account. Click the icon to check the email address
- Trying to sync a library that's been moved or renamed. Ask the library owner if the path has changed
Signs you need professional help
- If documents still will not sync after restarting the sync client, get in touch and we will check your connection.
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