Shared mailbox isn't receiving emails
Check the shared mailbox is enabled to receive mail, check people have permission to access it, and check it's not getting filtered as spam.
Shared mailboxes are email addresses used by teams, not individuals. When they stop receiving mail, it's because mail flow is disabled, people don't have access, or emails are getting blocked.
Risk: High
⏱ 15-30 minutes
Intermediate
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not checking if you have permission first
- Assuming mailbox is broken when really you don't have access
- Not testing with a simple test email
Signs you need professional help
- You have access but mailbox still doesn't receive after checking settings
- Admin settings show disabled but you can't enable it
- Multiple shared mailboxes stopped receiving at same time
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.