Your business emails are landing in customers' spam folders
Your emails are going to spam because your domain needs security records that tell email servers you're the real sender. This happens when you set up a new domain or change email providers. You need to add SPF and DKIM records to your domain — your IT provider or domain registrar can help with this.
When you send a business email, the recipient's email server checks if you're really who you say you are — like showing an ID card. If you don't have the right security records set up (SPF and DKIM), your emails get marked as suspicious or spam. We'll walk you through what records you need and where to put them.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not waiting long enough for changes to take effect — SPF and DKIM changes can take up to 24 hours to work everywhere
- Adding the SPF record without removing old ones — sometimes old records interfere with new ones. Your provider can advise on cleanup.
- Copying the record value wrong — one small error in the DNS record and it won't work. Copy slowly and double-check every character
Signs you need professional help
- You've added SPF and DKIM records but emails are still going to spam after 24 hours
- You get error messages when trying to add DNS records
- You're not sure which email provider you're using or which records to add
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.