Employee can't reset their own Microsoft 365 password
Employees can't reset their own password when self-service password reset isn't turned on by your admin, when their account doesn't have recovery information set up, or when their account is blocked. The fastest fix is for your admin to turn on self-service password reset in Microsoft 365 settings. If it's already on, the employee needs to add their recovery email or phone number to their account.
When someone forgets their password, they should be able to reset it themselves using a recovery email or phone number. If the reset option isn't working, it's because self-service reset hasn't been set up for your organization, their account doesn't have recovery information, or their account is locked. We'll help turn this on so employees can reset passwords without calling for help.
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Skip — I just want a technicianCommon mistakes to avoid
- Not adding recovery information to employee accounts. Self-service reset won't work without it
- Thinking self-service password reset is on when it's still turned off in admin settings
- Asking employees to set up recovery information after they're already locked out. They need to do it while they have access
Signs you need professional help
- Self-service password reset is on but some employees still can't use it You need to set up a stronger password policy along with self-service reset Employees are reporting they can't reset passwords and you're not sure why
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