Single sign-on isn't working - can't log into work apps
Try logging out completely, clear your browser cache, and log back in. If SSO still doesn't work, try using a direct username and password login instead.
Single sign-on uses one login for all your work apps. When it breaks, it's a session issue or cookie problem. it's temporary.
Risk: High
⏱ 5-10 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not logging out completely before logging back in
- Not checking if direct login works
- Assuming your account is locked when SSO is just broken
Signs you need professional help
- SSO still fails after cache clear and restart
- Direct login doesn't work either
- Multiple people can't use SSO at same time (system outage)
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.