Can't log in - two-factor authentication isn't working
MFA codes expire fast. Use your backup code or recovery email if you have it. If you can't use those, contact IT to reset MFA.
Two-factor authentication protects your account but can lock you out if the code stops working or you lose access to the code generator. There are backup options.
Risk: High
⏱ 5-10 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not saving backup codes when setting up MFA
- Deleting authenticator app without saving codes first
- Trying the same expired code twice
Signs you need professional help
- You have no backup codes and no recovery email
- Recovery email isn't working
- Authenticator app codes don't work after re-installing
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.