Employee locked out of their company account
Account lockouts are triggered by too many failed login attempts or an admin suspension. The first thing is to wait 15-30 minutes. Most automatic lockouts release on their own. If the account is locked by an admin (for security reasons or because they've left), only an IT admin can unlock it.
Your company account locks automatically if someone enters the wrong password too many times. It's a security feature to block hackers from guessing passwords. Sometimes an admin also suspends accounts if someone has left the company or there's a security concern. The fix depends on why it's locked: if it's an automatic lockout, waiting 15 minutes fixes it; if an admin locked it on purpose, only they can unlock it.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Keeping them trying to log in while the account is locked. Each attempt resets the timer and delays the unlock
- Resetting the password without telling the employee what the new temporary password is
- Not checking the admin console to see if the account is actually disabled (not just locked)
Signs you need professional help
- The account is still locked after waiting 30 minutes, the admin console shows the account as disabled and you're not sure if it was intentional, or the employee keeps getting locked out even after resetting their password.
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